Travel Disruption & Support

Disruption, Delays & Charges

• Is Delay Repay compensation available on DPAYG tickets?
• How can I claim compensation for a train delay or cancelation?
• What happens if I decide not to travel due to disruption or cancellation?
• I’ve been charged incorrectly – what should I do?

Account Management & Help

• How do I close my DPAYG account?
• How do I contact support?