3. Using the App

How do I start my journey?
When you're ready to travel and you’re near a station in the Digital Pay As You Go trial area, just open the EMR app and choose the PAYG tab. We’ll dete...
What do I do if I need to get my ticket checked or go through ticket gates?
For ticket inspections and to go through ticket barriers, a unique barcode will be available within the app to be scanned. The barcode will still work if yo...
How do I end my journey?
When you arrive at your destination and have used your barcode ticket to pass through any ticket barriers, you can end your journey in the app. Make sure yo...
What if I forget to end my journey?
If you forget to end your journey in the app, don’t worry. We’ll send you a reminder if you’ve opted in to receive notifications, and we also have checks in...
What happens if I have started my journey on the app and then decide not to travel?
If you start and end your journey within the same station without travelling, you will not be charged for your journey. You’ll still be able to see the aban...
Can I travel with someone else on my account?
Every traveller needs their own account to take part in the trial. If someone you’re travelling with wants to use Digital Pay As You Go, they’ll need to joi...
Do I need an internet connection to travel?
You can start and end journeys offline if you’re temporarily unable to obtain mobile signal or WiFi at your location, but we recommend ensuring you have an ...
How long is the barcode active for?
The barcode for each travel session is active for up to three hours. If you anticipate your journey will take longer than this, please end your journey at a...