1. About the trial 6

• What is the Digital Pay As You Go (DPAYG) trial?
• What is the trial period?
• Where can I travel with DPAYG?
• Who can participate in the trial?
• What does taking part in the trial involve?

See all 6 articles

2. Getting Started 4

• Which phones are supported?
• How to add and update my personal details?
• How do I add or update my payment method?
• Can I use my Railcard with DPAYG?

3. Using the App 8

• How do I start my journey?
• What do I do if I need to get my ticket checked or go through ticket gates?
• How do I end my journey?
• What if I forget to end my journey?
• What happens if I have started my journey on the app and then decide not to travel?

See all 8 articles

4. Problems & Troubleshooting 7

• Problem starting my journey
• Problems with signal whilst travelling
• Problems ending travel
• Why has my journey stopped automatically?
• My barcode ticket is not working

See all 7 articles

5. Journey Tracking & History 4

• Where can I see my past journeys?
• What should I do if I’ve been charged the wrong amount or billed for an abandoned journey?
• What is an undetermined journey?
• How do I raise a dispute?

6. Payments & Refunds 6

• How much will I pay?
• When are payments taken?
• My payment was declined – what should I do?
• Can I get a refund?
• Why does the payment history in the app not match my bank statement?

See all 6 articles

7. Travel Disruption & Support 6

• Is Delay Repay compensation available on DPAYG tickets?
• How can I claim compensation for a train delay or cancelation?
• What happens if I decide not to travel due to disruption or cancellation?
• I’ve been charged incorrectly – what should I do?
• How do I close my DPAYG account?

See all 6 articles

8. Technical & Privacy 4

• How does the app track my journey?
• How does the app use my geo-location data?
• How is my data secured?
• What’s the impact on my battery?