If there’s a problem with one of your journeys or the charges shown in the app, you can apply for a refund by raising a dispute. Go to Journey History, select the affected trip, and update the details. Once your claim has been reviewed and approved, the refund will be returned to your original payment method. 

DPAYG travellers are also entitled to Delay Repay compensation for delays and disruption to their journeys. For more information, see Travel Disruption & Support.