We’re using a simplified fare structure for the DPAYG trial, with daily and weekly caps to automatically provide savings from frequency of travel within th...

Once your daily travel has been calculated and any Railcard discounts applied, the total fare is collected – usually at the end of the day. Daily capping me...

If a payment doesn’t go through, we’ll automatically try again the next working day, so you don’t need to do anything if your card details are up to date an...

If there’s a problem with one of your journeys or the charges shown in the app, you can apply for a refund by raising a dispute. Go to Journey History, sele...

There are two places in the app where you’ll see prices:  Journey fares – these show the fares of the trips you've made. Journeys may be grouped toget...

Peak times remain consistent with existing restrictions on the trial routes. Outside of peak hours, you’ll benefit from lower off-peak fares where these far...