Yes. Compensation is calculated in line with standard Delay Repay rules:  A daily journey that hasn’t reached any cap is treated as a single ticket and co...

If you are delayed in reaching your destination because of a delay or cancellation of a train service, you may apply for compensation for this delay.  To c...

If your train is cancelled before departure, or you choose not to travel because of disruption, you can simply end your journey in the app at the same stati...

If you believe you have been charged incorrectly, raise a dispute in the app within 48 hours of your journey ending, providing your correct journey details....

You can close your account quickly and securely by submitting a request through our official account closure form. Once we receive your submission, we’ll pr...

If you need help with your journeys, payments, or account, you can contact our Customer Support team through the Help & Support section of the app or vi...