If your train is cancelled before departure, or you choose not to travel because of disruption, you can simply end your journey in the app at the same station where you started and you won’t be charged. If your train is cancelled or delayed mid-journey, you may be entitled to Delay Repay compensation, as outlined above.
What happens if I decide not to travel due to disruption or cancellation? Print
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.