When you’re near a station within the DPAYG trial area, the app should automatically detect nearby stations. If this doesn’t happen, check that you’re onlin...

If you lose signal during your journey, don’t worry. The DPAYG app will continue tracking and your trip will sync once you’re back online. Just keep the app...

If you encounter a problem ending your journey, please try the following steps:  Make sure you have left the train and the platform. It’s not possible to ...

If the app detects that you’ve stopped travelling, your journey may be ended automatically to make sure your fare is calculated correctly.     If you’ve o...

A barcode ticket will be generated automatically when you start a journey in the app. While it doesn’t display your start and end stations, it is a valid t...

Check your Railcard is active and valid. If correct and still not applied, contact customer support, including the following details:  The email address t...

If we detect unusual usage on your app or customer profile, or are repeatedly unable to collect payment for the journeys you’ve made, we may temporarily pau...