All completed journeys are displayed in the Journey History section of the app. Each entry includes the date, route, and fare applied.   Journeys first ap...

If the start and end of your journey cannot be determined, a maximum fare may be applied. If you believe you’ve been charged incorrectly, for example if you...

An undetermined journey occurs when some tracking data is missing. If this happens, you can provide missing or incorrect journey details in the app for us t...

If you need to dispute a journey (for example, an incorrect origin, destination, or train), you can do this quickly in the app. Go to Journey History and ta...